Privacy Policy

Last Updated: September 1, 2025

This Privacy Policy describes how Serenity Skin (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://myserenityskin.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree, please refrain from using the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

Information We Collect Directly from You

  • Contact details (name, address, phone number, email)
  • Order details (billing address, shipping address, payment confirmation, order history)
  • Account information (username, password, security questions)
  • Shopping activity (items viewed, cart contents, wishlist)
  • Customer support information (information you share when contacting us)

Information We Collect Automatically (Cookies & Usage Data)
We collect certain information about your interaction with our Site, such as:

  • Device information, browser type, IP address
  • Pages viewed, time spent, and interaction with our Services

Most browsers accept cookies by default, but you can change your browser settings to reject or delete cookies. Please note this may affect your experience on our Site. For more information, please see: Shopify Cookies Policy.

Information We Obtain from Third Parties
We may also obtain information from:

  • Shopify (to support our Site and Services)
  • Payment processors (to complete transactions)
  • Marketing and advertising partners (to provide relevant offers)

How We Use Your Personal Information

  • Providing Services: Process payments, fulfill orders, manage accounts, manage returns/exchanges
  • Marketing & Advertising: Send promotional offers and provide personalized recommendations
  • Security & Fraud Prevention: Detect and prevent unauthorized or fraudulent activities
  • Customer Support: Respond to inquiries and improve the customer experience

How We Disclose Personal Information

We may share your information in the following cases:

  • With vendors and third-party service providers (e.g., payment processors, fulfillment partners)
  • With marketing and advertising partners, including Shopify
  • With affiliates or corporate group companies
  • When required by law or legal process
  • With your consent or at your direction

In the past 12 months, we have disclosed identifiers (contact/order info), commercial data (shopping history), and usage data to service providers for the purposes listed above.

We do not sell or rent your personal information to third parties.
If you wish to opt out of certain marketing-related data sharing, you may contact us at serenityskin.team@gmail.com to request limitation of data use.

We do not use sensitive data to infer personal characteristics.

User Generated Content

If you submit reviews or other content, it may become publicly accessible. Please use caution as we cannot control how others use such information.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy practices or content. Please review their policies carefully.

Children’s Data

Our Services are not directed to children under 16, and we do not knowingly collect personal data from them. If you believe your child has shared personal data with us, please contact us to request deletion.

Security and Retention of Data

We take reasonable steps to safeguard your information; however, no system is completely secure.
We retain your information as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access / know your data
  • Delete your data
  • Correct inaccuracies
  • Request data portability
  • Limit use of certain data
  • Withdraw consent
  • Manage communication preferences (unsubscribe from promotional emails)

To exercise these rights, please contact us at serenityskin.team@gmail.com. We may request verification information before fulfilling your request.

Complaints

If you have concerns about our privacy practices, please contact us using the details below. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.

International Users

Your personal information may be stored and processed outside of your country, including in the United States, by Shopify or our service providers.

Contact

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us: