Shipping & Delivery

Last Updated: September 1, 2025

At Serenity Skin, we want your skincare essentials to arrive safely and on time. Please review our shipping and delivery terms below.

📦 Shipping Coverage

We currently ship within the United States only.
Tracking information will be sent to your email as soon as it becomes available.

⏱ Processing Time vs. Shipping Time

  • Processing Time: 3–5 business days (order verification, quality inspection, packing, and dispatch).
  • Shipping Time: 3–8 business days (excluding weekends and public holidays).

➡️ Please note: Processing and shipping times are separate. The total delivery time includes both.
During peak periods (holidays, promotions), processing and shipping may take longer.

⚠️ Delays

While we strive to deliver on time, delays may occasionally occur due to:

Carrier issues

Severe weather

Holiday or promotional peak seasons

If tracking shows no updates for more than 15 business days, please contact us and we will arrange a replacement shipment.

❌ Cancelling an Order

  • Orders can only be cancelled before processing begins.
  • Once processing or shipping has started, we cannot cancel the order.
  • To request a cancellation, please email us at serenityskin.team@gmail.com immediately with your order number.
  • Transparency: When an order is cancelled after payment has been processed, Serenity Skin is still charged non-refundable transaction fees (2.9% + $0.30 per order) by Shopify Payments. This fee will be deducted from your refund amount.

📞 Contact Information