Shipping & Delivery

Last Updated: September 1, 2025

At Serenity Skin, we want your skincare essentials to arrive safely and on time. Please review our shipping and delivery terms below.

Domestic Shipping (USA Only)

Serenity Skin currently ships within the United States only. We do not offer international shipping.

Estimated Shipping Time (excluding weekends and public holidays):

  • USA: 3–8 business days (tracking number provided)

📌 Please note: Delivery times may vary depending on your location and carrier conditions.

Processing Time vs. Shipping Time

  • Processing Time: 1–2 business days for order verification, inspection, packing, and logistics.
  • Shipping Time: Transit time once the carrier has picked up your order.

On average, orders are completed within 3–6 business days total (processing + shipping).
During holidays or sales, both processing and shipping may take slightly longer.
Order and shipping updates will be sent to you via email.

Delayed Delivery

Most orders arrive within the expected timeframe. However, delays may occasionally occur due to:

  • During holiday seasons (November–December) or promotional events, shipping may take longer.
  • If there are no tracking updates for more than 30 business days, please contact us for assistance.

Cancelling an Order

Orders can be cancelled before processing begins.

  • Processing usually begins within 1–2 business days after your order is placed (this includes verification, packing, and transfer to the carrier).
  • If you wish to cancel, please contact us immediately at serenityskin.team@gmail.com with your order number.

Once your order has been processed and handed over to the carrier, we are unfortunately unable to cancel it.

If your cancellation request is approved before processing begins, your payment will be refunded. Please note that a payment processing fee (2.9% + $0.30 per order) will be deducted from your refund.

👉 This fee is not imposed by Serenity Skin, but rather charged by the credit card company or payment processor at the time your payment is authorized.

Contact Information

📧 Email: serenityskin.team@gmail.com
☎ Phone: (947)227-6611
🌐 Website: https://myserenityskin.com
🚩 Address: 225 N Vermont Ave Apt 307, Los Angeles, CA 90004, United States
🏢 Company: MKMKSHOPI LLC

📅 Last updated: September 4, 2025